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Telephone Systems Small Businesses Should Use

In business, communication with the customers as well as with the workmates is very important. Communication is a very big factor why a business goes up or goes down. Hence, when you choose the telephone system your business will use, you should be very careful. You should also be weary of the company or provider you choose. Here are some tips and key points for you to put into consideration before you buy any telephone system.

Determine if you need a VoIP capable telephone system.
VoIP offers a lot of advantages to its users. These advantages include cheap international calls, remote extensions and multiple sites. These benefits are not very useful for small businesses but for larger ones, they are used extensively. If you are talking to a salesman, he will most likely use VoIP as the selling point. If you already have a telephone system, you will most likely be encouraged to upgrade. When you buy an IP phone System, ensure that you know and understand all the costs that will be involved (both the upfront fees as well as the maintenance).

Direct lines:

If you know that you will be needing a direct line for your staff, better find a telephone system that is ISDN compatible. ISDN is a digital telephone service that enables you to take advantage of the following features: caller ID, direct dialing transferring calls off site and flashing of the main number regardless of whoever or whichever line you pick up.

Voice mail:

If you, on the other hand, need a telephone system that has a voice mail box on each handset, getting direct lines is also for you. Why? Because direct line and voice mail are usually paired together.

System capacity:

Normally, telephone systems used for small businesses are capable of handling a maximum of 24 extensions and 12 incoming lines. If you see your business to be growing quite quickly, then you should think about buying and using a telephone system that could handle the expansion of the business in the near future.

The look:

Okay, so our employees as well as ourselves, see our handsets every day. It is part of our everyday tools and you get to use it every day. So how it looks is very important. You do not want to look at something ugly all time. So you should also choose a handset that suits your style and taste. This Call Center Solution would not add to the clutter in your office.

Other details can be accessed at https://en.wikipedia.org/wiki/Telephony .